How we work

1Call us on 0118 948 4400, freephone 0800 454828 or contact us through our online form.

2Tell us which flatpack item you’ve purchased, giving us as much information as possible (retailer, product name, product code, catalogue page if relevant etc.)

3If the item is on our flatpack database (and most of them are), we’ll give you an instant fixed price itemised quote for our assembly service.

4If you’d like to proceed, we’ll agree the date and time of our visit. We’ll also provide you with an estimate of how long the assembly will take and the name of your Screwdriver professional so you can check their ID on arrival.

5Sit back and relax. We’re on our way. And in the unlikely event that there should be a delay, we’ll call you to let you know when to expect us.

Please take the following steps to ensure our operative can do an efficient and effective assembly.

Make sure the delivery persons place boxes in the room where the finished product will stand or outside the door on the same level of the house.

Check the packing list/invoice to confirm that everything has been delivered and is in good condition. Any apparent damage to packaging should be checked since items inside may be damaged.

If you discover an incomplete or damaged delivery, call our office to reschedule your assembly. If items are missing or damaged and the job cannot be completed, our minimum call-out charge of £52 will apply.

Move existing furniture, if necessary, to clear adequate space for assembly.